Heritage SMS Notifications Policy & Terms
Last updated: March 10, 2025
Heritage Senior Living (“Heritage,” “we,” or “us”) values your privacy and is committed to clear, secure, and efficient internal communication.
This document outlines how your personal information is collected, used, and protected, and by using our SMS notification service,
you agree to the following policy and terms.
1. Information Collected
We collect and store the following personal information explicitly to provide SMS notifications:
- Name
- Mobile phone number
- Employee location and department
2. How We Use Your Information
Your information is used to:
- Deliver timely internal notifications—including shift information, scheduling, emergency communications, and general staff updates.
- Maintain internal communication efficiency.
Your data is used solely for these internal purposes and is never shared or sold externally.
3. Information Security & Retention
We employ strict security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Data is securely stored and accessible only to authorized personnel. We retain your personal information only for as long as you are actively
employed with Heritage or as required by law. Upon employment termination, your data is securely removed from active systems in compliance
with applicable regulations.
4. Third-Party Disclosure
Heritage does not sell, trade, or otherwise transfer your personal information to outside parties, except as necessary to send notifications
through our approved SMS messaging provider. All third-party providers are subject to strict privacy agreements.
5. Consent & Communication Terms
By providing your mobile phone number, you consent to receive SMS messages regarding internal notifications, updates, shift information,
and emergency communications. Message frequency may vary based on operational needs, and you agree that your number was provided voluntarily
for employee communication.
6. Carrier, Message Delivery & Costs
Heritage uses an approved SMS messaging service provider to send notifications. Message delivery cannot be guaranteed due to factors beyond
our control, including network or service provider issues. Standard messaging rates apply; please contact your mobile service provider for
specific charges.
7. Disclaimer of Liability
Heritage Senior Living and its affiliates explicitly disclaim all responsibility for delayed, missed, or undelivered messages due to technical
or carrier issues.
8. Opt-Out
To opt-out from receiving SMS notifications, please contact your administrator directly.
9. Compliance and Changes
We fully comply with relevant privacy laws, including GDPR (if applicable), CCPA (if applicable), and TCPA. Heritage reserves the right to
update this policy and these terms at any time. Changes will be clearly communicated on this page. You are encouraged to review this document
periodically for updates.
10. Contact Us
For any questions regarding this policy and these terms, please contact us at:
Email: helpdesk@heritageal.com
Your privacy and trust are important to us. Thank you for being part of Heritage.